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HearUSA’s Patient Care team received the Customer Experience – Customer Service Department Team of the Year award at the 2026 Titan Business Awards. The company reported a 67% rise in appointments and a more than threefold increase in its Net Promoter Score between October 2023 and September 2025, attributing the gains to investments in staff development, processes and technology.
HearUSA’s Patient Care team has won Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards, an international business awards program. The recognition focuses on a team that supports patients seeking hearing evaluations and care; HearUSA also reported that its appointments rose 67% and its Net Promoter Score more than tripled over a two-year period.
The Titan Business Awards are presented by the International Awards Associate (IAA) and recognize organizations, executives, teams and professionals across areas including business, leadership, innovation and customer experience. The award category cited for HearUSA is specifically for a customer service department team. The source report does not provide further details about the judging process or the award’s selection criteria.
HearUSA’s Patient Care team provides real-time support, connects people with hearing evaluations and assists them from an initial inquiry through ongoing care, according to the company. HearUSA said the team helps link prospective patients to its hearing care network and reduce obstacles at the point of entry into care.
For the period from October 2023 to September 2025, HearUSA reported a 67% increase in appointments and said its Net Promoter Score more than tripled. The company attributed those results to investments in employee development, refinements to operational processes and technology improvements intended to make responses to patient needs faster. The figures and explanation were provided by HearUSA; the source report does not describe an independent audit or establish how much each investment contributed.
Recognition for Patient Access Work
The award draws attention to the service work that can shape a patient’s first contact with hearing care. HearUSA’s team handles inquiries and helps arrange hearing evaluations, activities that may affect whether people connect with a provider and continue through care. The award recognizes the team’s customer service work, while the company’s reported appointment and Net Promoter Score changes offer its account of performance during the same broader period.
HearUSA operates more than 380 hearing centers and has a network of more than 4,000 hearing care professionals, according to the source report. A support team that directs patients into that network is part of how the retailer manages access at scale. However, the award and company-reported metrics do not by themselves establish whether patients experienced better clinical outcomes, shorter waits or improved affordability.
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HearUSA’s Service and Network
The Titan Business Awards accept entries from organizations across industries and geographies, according to the IAA. The award places HearUSA’s recognition within a broader business competition rather than a hearing-care-specific clinical assessment. The source report says HearUSA has received earlier recognition for client care and consultancy services and has been named a top hearing care retailer for multiple consecutive years, but gives no dates or award names for those honors.
HearUSA’s Patient Care team is described as a connection point between people seeking help and the company’s hearing centers and professional network. The reported growth in appointments covers two years, from October 2023 through September 2025; it is not presented as a year-by-year breakdown. The company did not provide the underlying appointment totals or the Net Promoter Score values in the source report.
“This recognition is a testament to the dedication of our Patient Care team and the important role they play in helping more people access the hearing care they need.”
— Oliver Asmar, president of HearUSA
Limits of the Reported Results
The source material does not specify the number of appointments behind the reported 67% increase, the Net Promoter Score starting and ending values, or the methodology used to calculate either measure. It also does not explain how the award judges assessed nominees or whether HearUSA’s performance figures were reviewed as part of the award process.
HearUSA attributed the gains to staffing, process and technology investments, but the available information does not separate the effect of those changes from other possible factors. The report provides no patient-level data or clinical measures, so it cannot establish whether the reported service and appointment changes led to better hearing health outcomes.
Further Details on Performance
The award announcement is the latest recognition reported for HearUSA, but the source material does not identify a ceremony date, additional award activities or a new service initiative tied to the win. It also does not set out a company timeline for releasing more performance data.
Readers seeking to evaluate the reported changes would need additional information from HearUSA, such as appointment totals, the Net Promoter Score values and calculation periods, and details on how the company assessed the effects of its investments. For now, the confirmed development is the team’s award; the reported operational gains remain figures and explanations attributed to the company.
Key Questions
What award did HearUSA receive?
HearUSA’s Patient Care team received Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards.
Who presents the Titan Business Awards?
The awards are presented by the International Awards Associate, which recognizes organizations and individuals across business, leadership, innovation and customer experience categories.
What performance changes did HearUSA report?
HearUSA said appointments increased 67% and its Net Promoter Score more than tripled between October 2023 and September 2025. The source report does not give the underlying totals or score values.
What does HearUSA’s Patient Care team do?
According to HearUSA, the team provides real-time support, connects people with hearing evaluations and assists them from initial inquiries through ongoing care.
Are the reported gains independently verified?
The source report attributes the figures and explanation to HearUSA and does not describe an independent audit. It also does not establish that the reported changes produced improved clinical outcomes.
Source: hearingreview.com
